Designation
Project Manager - QIG
Job Description
Responsibilities
* Drive Service Quality Improvements of all customer touch points with clear focus on a set of Branches
* Responsible for conducting on-site assessment, draw actions plan on the gaps along with branch banking team, drive improvement and ensure sustenance
* Carryout Mystery shopping
* Drive improvement in Direct Banking Usage across set of Branches
* Take up Business Process Improvement projects across various business functions e.g. Retail Assets, Liabilities, Collections, Credit, Operations, Admin and other support services through study of processes, identification of process gaps and use of structured methodology (Six Sigma, Lean, and Lean Sigma) to bridge process gaps.
* Benchmarking Quality Practices with other Banking, Financial Institutions and Service Organizations. Suggest relevant practices for implementation in the organization.
* People Competencies:
* Ability to study processes and manage initiatives, garner support from project teams in challenging environment
* Ability to engage the leadership team and achieve their buy-in
* Ability to engage the team members, concerned businesses and create shared need for success of the projects
Desired Profile
Requirements
* MBA with Engineering Background and Prior Industry experience (Pre-MBA) is preferable.
* 5 – 9 Years (at least 2 years in Financial Service/ Service Industry and at least 2 years in quality management profile). Quality experience in manufacturing background will be preferred.
Experience 5 - 9 Years
Industry Type Banking/Financial Services/Broking
Role Project Finance Mgr
Functional Area Banking, Insurance
Education UG - B.Tech/B.E.
PG - MBA/PGDM
Location Chennai
Keywords Retail Assets, Liabilities, Collections, Credit, Operations, Admin
Contact HDFC Bank
Job Posted 23 Jan
Check Full Details:
No comments:
Post a Comment